Customer Engagement

Diploma of Customer Engagement

Study a Diploma of Customer Engagement to up-skill yourself and move your career forward

Customer engagement is an important part of managing a business, with the way you interact with and speak to customers playing a huge part in whether or not they come back to your business.

And fortunately, education is no longer as strict as it used to be with many courses being available online so that you can study there while you work.

But if you’re not sure which online school to go with, try National Training, whose track record shows they have trained over 8,000 students, with a nearly 60% completion rate and who are “a leading vocational education provider offering education and training solutions to individuals and businesses across Australia”— (via their Facebook page).

One course they offer is a Diploma of Customer Engagement, which will give you the skills and knowledge base to move your career forward and will also open you up to a new range of career opportunities, like becoming a Contact centre manager, Front desk manager, Help desk manager, or a Sales manager, to name a few.

Furthermore, if you’re not sure how to up-skill yourself or where to get started, Seek has some tips on to reinvent yourself and work your way up the career ladder, which are:

  1. Understand your current brand 
  2. Know what you want 
  3. List your achievements 
  4. Make a plan
  5. Package yourself
  6. Up skill
  7. Create a new CV with care
  8. Get yourself a mentor 
  9. Network like mad 
  10. Associate with leaders
  11. Be authentic and passionate 
  12. Be visible

Here are some other tips how and why up-skilling yourself is a good idea: Clear View Coaching, Hays recruiting experts worldwide, and Chandler Macleod.

Similarly, eLearning Industry has some tips on how to study online, as does Online Study Australia, Career FAQs, and Learning Advisor.

A Little Bit About National Training

National Training is a Registered Training Organisation (RTO) founded in 2006. Over the past decade we have successfully trained more than 8,000 students and achieved an enviable completion rate of 60%, which places us in the top quartile of all Australian online study providers. We currently offer the following nationally-recognised diploma qualifications (in alphabetical order): Diploma of AccountingDiploma of BusinessDiploma of Business AdministrationDiploma of HR ManagementDiploma of Leadership ManagementDiploma of LogisticsDiploma of Project Management and Diploma of Work Health & Safety.

Keen to find out more? CONTACT US TODAY to learn how you could combine a gap year with online study and make 2017 your year of personal progress!