Think about every bad customer service interaction you have had with a company. Has that single negative exchange influenced your opinions of the entire company? Did you stop using their services or products based on their poor handling of customer engagement? These negative experiences can dictate millions of dollars of revenue going down the drain …
Learn to retain customers and expand your clientele. You’ve heard ‘the customer is always right’ haven’t you? If you’ve worked in retail or hospitality then you have definitely heard it, possibly from an agitated customer. Good rapport with customers is essential for businesses; it’s why they come back and why they recommend the establishment to …
Customer Engagement: The Power to Make or Break Your Business Read More »
Study a Diploma of Customer Engagement to up-skill yourself and move your career forward Customer engagement is an important part of managing a business, with the way you interact with and speak to customers playing a huge part in whether or not they come back to your business. And fortunately, education is no longer as …
