Diploma of Customer Engagement

The Customer is Always Right – Becoming Customer Savvy

Any person working in customer service and management knows that being able to connect and engage with customers is vital. Unfortunately, many managers don’t have this skill naturally. This is perfectly normal, it’s a skill to be learnt just like any other. But it is one that should be a top priority. Every business prioritises …

The Customer is Always Right – Becoming Customer Savvy Read More »

Diploma of Customer Engagement

By National Training

Four Steps to Effective Customer Engagement Good relationships are the foundation of good business. In a world where we are all connected by technology, the personal, engaging connections are those that stand out and will ultimately last the longest. If you can build trusting, loyal and forgiving relationships with your client or customer base, you …

Diploma of Customer Engagement Read More »